Skyz Pet Co: FAQ

General Questions

What is Skyz Pet Co?
Skyz Pet Co is a boutique pet service offering:

• Nationwide VIP pet ground transport

• Local dog walking

• Pet sitting/drop-ins

• Local pet taxi (grooming, vet, daycare)

We’re USDA Certified, fully insured, and all team members are trained in pet first aid. We combine safety, professionalism, and genuine care to give your pet the best ride or walk of their life.

What areas do you serve?

• Dog walking, drop-ins, and pet taxi:
  Currently available in Massachusetts Communities:
  Plymouth, Kingston, Lakeville, and Middleboro and Surrounding communities

• Pet transport:
  Available nationwide (continental U.S.) via private, solo ground transport.

Safety, Certification & Trust

We’re proud to meet or exceed the AKC's recommended standards for pet transportation:

• USDA Certified Class T Carrier
  Verify our certification here under Owner/CEO’s name Sarah Hewins our Classt T Cert # is 14-T-0138: https://acis.aphis.ed.us/ords/f?p=118:203

• Fully insured for all services

• All drivers/walkers have:
  ✔ Valid licenses
  ✔ RMV driving record checks
  ✔ American Red Cross Pet First Aid certification
  ✔ Ongoing safety training

• No sedatives or medications are administered—it happens out there

• Solo rides only (no shared carriers or multi-pet trips)

• Crash-tested crates/harnesses used (bring your own or rent from us)

• Climate-controlled vehicles at all times

• Pets are never left unattended

• Rest stops are logged and leash precautions are taken at every break

• Drivers do not transfer pets to other vehicles

• If an emergency occurs, we have full recovery protocols in place

• You’ll receive regular photo/text updates and GPS location sharing

Pet Transport FAQ

Will my pet ride alone?
Yes. Every ride is private and solo unless traveling with another pet from the same household.

What should I provide?

• Crash-tested crate if that is how your pet is traveling (vs. a crash tested harness) we are flying to or from your location and/or driving your vehicle as well

• Crash tested harness - it is best they get familiar with the harness and/or crate at home prior to travel

• Food, treats, medication with instructions from vet, blanket or favorite stuffy

• Vet documentation from the past 10 days showing:
  ✔ All vaccinations (including rabies)
  ✔ Free of any contagious disease

• Signed contract and 50% deposit

Do I need to be home for pickup or drop-off?
Not necessarily—we can coordinate secure access or work with a designated contact.

How is my pet cared for during the trip?

• Frequent potty/water/stretch breaks

• Your feeding schedule is followed

• Health and behavior are monitored

• We log rest stops and intake/output

• No sedation is ever used

• Clean bedding, climate control, and comfort are provided throughout

What happens overnight on long-distance trips?

• In most cases, our drivers sleep in pet-friendly hotels so your pet gets a break from the crate/back seat and the driver can rest in a real bed.

• Short stops (2–4 hours) may be taken at secure, monitored rest areas if needed.
  The vehicle remains locked and climate-controlled. Pets are never left unattended.
  We don’t sleep overnight in vehicles unless extreme weather or emergencies require it.

Dog Walking, Drop-Ins & Pet Taxi FAQ

What are your rates?

• 30-minute walk: $25

• 60-minute walk: $40

• Drop-in visits: Custom pricing based on needs

• Pet taxi (up to 10 miles): $40+
  ✨ New clients get 20% off their first 5 dog walks

How do I schedule services?
Online scheduling is coming soon. For now, text or call 508-239-6077.

Do I need to be home for walks or visits?
No. We’ll do a meet-and-greet first and set up access via key, lockbox, or code.

Deposits, Reschedules & Cancellations (transports)

How does payment work

• A 50% deposit is required at booking (transport)

  • Deposit is refundable up to 72 hours in advance

  • Remaining balance is due: By 9:00 AM on the day of delivery

What if I need to cancel?

• Cancel 72+ hours in advance: Full deposit refund

• Cancel within 72 hours: Deposit is non-refundable

Can I reschedule?
Yes!

• Rescheduling within 72 hours will incur a $100 fee

• The remaining deposit (after the fee) is applied to the new date

• Availability is not guaranteed for rescheduled dates, but we’ll do our best

Tipping

Should I tip my walker or driver?
Tips are optional but always appreciated!
100% of tips go directly to your assigned team member.
You can tip via cash, Venmo, or add it to your invoice.

Owner Sarah, prefers that if she is your driver, you do not tip her.

our goal is to exceed your pets, expectations, and yours too!

Want to learn more about our founder?
📎 bio.site/Skyz

Let’s talk and see if we’re the right fit—for your pet and for you.
Because they deserve the best ride or walk of their lives. 🐾